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¡¡¡¡ÔÚÈÕ¸´Ò»ÈÕµÄѧϰ¡¢¹¤×÷»òÉú»îÖУ¬Ðí¶àÈ˶¼Óйýд×÷Îĵľ­Àú£¬¶Ô×÷ÎĶ¼²»Ä°Éú°É£¬×÷ÎÄÊǾ­¹ýÈ˵Ä˼Ï뿼ÂǺÍÓïÑÔ×éÖ¯£¬Í¨¹ýÎÄ×ÖÀ´±í´ïÒ»¸öÖ÷ÌâÒâÒåµÄ¼ÇÐð·½·¨¡£ÄÇôÄãÓÐÁ˽â¹ý×÷ÎÄÂð£¿ÒÔÏÂÊÇС±à¾«ÐÄÕûÀíµÄÓйØÓ¢Óï×÷ÎÄͶËßÐÅ£¬½ö¹©²Î¿¼£¬»¶Ó­´ó¼ÒÔĶÁ¡£

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 1

Dear Manager,

¡¡¡¡Now I am writing to tell you that I bought a TV set from your shop severaldays ago. But when I brought it home and turned it on, I found it didn¡¯t workproperly. So I took it back to the shop and told the assistant what hadhappened. To my surprise, your assistant didn¡¯t help me to solve the problem. Onthe contrary, he shouted at me rudely and refused to examine it.

¡¡¡¡I know that your shop enjoys a high reputation of good service, so I boughtthe TV set in your shop. But today, I am sorry to find that such service shouldhave happened in your shop and your assistant didn¡¯t seriously think of theinterests of customers.

¡¡¡¡I hope you will look into the matter and give me a reasonable explanation.I am waiting to know how you will deal with it. Thank you for your considerationand I am expecting an early reply.

¡¡¡¡Sincerely yours,

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 2

¡¡¡¡Auguest 14th,20xx.

¡¡¡¡Dear Mr. John ,

¡¡¡¡Im one of your neighbours.And Im now writing and behave of the residents association to complain about your making noises.You disterb others normallifes.

¡¡¡¡Since you moved in the building three months ago we have received manycomplaints about your bad behaviors. According to the complaints you have shownvery little consideration for the other residents of the building.For example,you often turned on the music very loudly till late.Furthermore every weekendyour extremely noisey partys last until the early hours of the next morning sothat other residents can not have a good rest.Much words though some residentshave talked to you about the noise you made your behavior has noimprovement.

¡¡¡¡A harmony communitys life needs every residents effert.Of course you areno exception.We hope you can realise and stop your improper behavior as soon aspossible.Unless you do something to improve the present situation,we will haveno other choice but to take legal action.

¡¡¡¡Yours sincerely

¡¡¡¡LinYue

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 3

¡¡¡¡June 8, 20xx

¡¡¡¡Dear Customer Service Representative,

¡¡¡¡I am writing to comp[ain about the bad delivery service of yourcompany.

¡¡¡¡The IBM Desktop computer we ordered from your store two weeks ago finallyarrived yesterday. There were not any signs of damage to the packing case atall, but when we opened it, we found, much to our surprise, that the back coverhad been cracked and the screen had been scratched.

¡¡¡¡In view of this, I have decided to make a formal complaint against yourdelivery service. I sincerely hope that you will replace this computer as soonas possible. If this is not possible, I will have no alternative but to insiston a full refund.

¡¡¡¡I would appreciate anything you can do to help us in this matter.

¡¡¡¡Yours truly,

¡¡¡¡(Signature)

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 4

dear mr. gao:

¡¡¡¡i bought a color tv set from your store yesterday, but when i came back to home, i found there was no image in it. so i returned to your store, but your shop assistants said they would not be responsible for the problem.

¡¡¡¡i bought the color tv set and took it back to home without any question and i can only assume that the problem must be due to the quality of tv set itself.

¡¡¡¡i shall be glad that if you will replace my tv set as soon as possible.

¡¡¡¡yours sincerely,

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 5

¡¡¡¡A letter of a complaint.

¡¡¡¡Dear Manager,

¡¡¡¡Two weeks ago, I was walking along the street when I saw your a traffic advisement and I stepped into your shop.Dont find the domestic advice.Persuaded by your salesmans sweet words,I spent 2000Yuan and bought a fridge.When I took the new fridge home.I couldnt wait a minute and make it work once.Everything went on quitely well until yesterday. I open the door of fridge as usual, however, a wave of hot smell air is pronounced.The newly- bought fridge didnt produce cold but hot air.The foodcooler has gone bad.Nothing can be worse NET.I hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.

¡¡¡¡A consumer.

¡¡¡¡Angel

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 6

¡¡¡¡Dear Sir£¬I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

¡¡¡¡After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it£¬ we were surprised to find it was around 15¡æ£¬far from the standard temperture range from 0¡æ to 9¡æ.

¡¡¡¡This(温柔干净的网名有哪些：1、盈手赠佳期2、夏树繁花3、零皮冰点4、薄荷微风的夏5、与日暮同辉6、情归何处7、声音好听8、起司奶香猫9、美人如玉) problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible£¿I hope that my problem will get your kind consideration.

¡¡¡¡Yours faithfully£¬Li Ming

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 7

Dear mr. russell:

¡¡¡¡I just bought the book great expectations from a major foreign website. However, I discovered some problems about this book when I received it. Theres something wrong with the books binding.

¡¡¡¡The pages are not in order and its easy to be scattered. I would like for you to change it to a good one and be responsible for it. I also hope that similar situations will not occur again.

¡¡¡¡Please reply me as soon as posible.

¡¡¡¡Sincerely,

¡¡¡¡Li Hua

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 8

Dear Sales Manager,

¡¡¡¡This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 20__, around 2 P.m.., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldn¡¯t find one. She then said in a rude tone that if I couldn¡¯t find one, it meant that the store didn¡¯t have it, and that I needed to look somewhere else.

¡¡¡¡I felt that Ms Wang was rude. I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.

¡¡¡¡Sincerely yours

¡¡¡¡LiHua

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 9

Dear Sir:

¡¡¡¡My name is Raymond, I am writing to tell you something about your restaurant questions.

¡¡¡¡Last Saturday, I was going to your restaurant with my friends. We are very hungry, but when we order, your restaurant waiter But ignore our. So my friend was very angry. Besides, when the waiter come on .my friend ask her why ignore our, she is very aggressive for us and say you don¡¯t see me I am very busy. So I do hope you can have your restaurant waiter training about etiquette.

¡¡¡¡Thank you for your time and kind consideration.

¡¡¡¡Sincerely yours Raymond

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 10

Dear boss,

¡¡¡¡Thank you for reading my letter.

¡¡¡¡Last Sunday is my classmate Marys brithday.We went to your restaurant so as to celebrated Marys brithday.But your restaurant was not good than I expected.We couldnt tolerate that restaurant at all.The service was really bad and the food was awful.The most unbearable was the hygiene of the restaurant was horrible,we felt very disgusting.

¡¡¡¡We complained about the food ,the hygiene and the the service to the waiter.But his attitude was very pride and he ignored us.It was really provoking!Finally ,the waiter drove us away.How dare he was!

¡¡¡¡All of us were very angry.I am doubt that whether I would come to your restaurant or not.

¡¡¡¡Yours,

¡¡¡¡Liming

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 11

To whom it may concern,

¡¡¡¡I am writing to make a complaint about your product and some other consumers have this problem, too.

¡¡¡¡I bought an E-dictionary in Sum Appliance last Sunday, July 2nd,. It worked well the first three days. But on the fourth day, I found there was something wrong with the screen. I couldnt read the letters and words clearly enough, it really made me upset. Whats more, I couldnt hear the pronunciations clearly, either.

¡¡¡¡I am providing you the following information, the date I bought it is July 2nd, and its serial number is H201, and I also enclose the guarantee statement with it. I hope you can provide me another new E-dictionary rather than just maintaining it. Because I simply cannot use this one, its out of service and function.

¡¡¡¡I hope you can solve this problem for us.

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 12

Dear sir/madam

¡¡¡¡We bought the SQ200 camera from your company several days ago and found that we can not take pictures during our journey to Guangzhou because of the malfunction which couses us great inconvient.

¡¡¡¡We mail the camera to you in the hope that we couldget a refound for this.

¡¡¡¡I hope you could deal with it as soon as possible. Your prompt reply will be highly appreciated.

¡¡¡¡Best wishes

¡¡¡¡Yours

¡¡¡¡Wang Jia

¡¡¡¡Ó¢Óï×÷ÎÄͶËßÐÅ 13

Dear Mr. Gao,

¡¡¡¡I have to write this plain letter even it is a little bit interruptive to you. I bought a color television in your emporium the other day£¬but there was no image when I turned it on at home. There might be something wrong with the new-bought TV£¬so I went back to find the exact salesperson to ask for changing a new one. She refused me without any politeness. Im wondering how can you treat customers like this? Im writing to ask my money back if you can not provide a new one.

¡¡¡¡Yours Sincerely

¡¡¡¡XXX

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